Customer Notifications
Relevant service updates delivered through appropriate communication channels.
Customer Notifications
Notifications help customers understand what has happened, what is happening now, and whether they need to take any action. They are connected to an existing service request, support interaction, appointment, or communication preference.
Customer notifications are used for legitimate service-related communication, such as request confirmations, status updates, requests for information, appointment reminders, support follow-ups and service-completion notices. They are not intended for unsolicited bulk advertising.
Recipient relationship and preferences
Recipients provide a contact number or address while requesting a service, communicating with support, arranging an appointment, or asking to receive relevant updates. Optional notifications can be changed or stopped through our published support channels.
Message integrity
- Messages identify OrangMoney or OrangMoney Digital clearly.
- Links, when used, point to the official orangmoney.com domain.
- Messages are connected to a real customer interaction or operational event.
- Purchased contact lists are not used for unsolicited bulk messaging.
Verify a notification
- Type orangmoney.com directly into your browser.
- Use the official contact details published on this website.
- Do not share passwords, card details, wallet credentials, PINs, CVV codes or one-time codes.
- Forward suspicious messages or screenshots to abuse@orangmoney.com.
Manage notifications
Optional notifications can be changed or stopped by contacting support@orangmoney.com. Essential updates connected to an active request may continue while the service is being completed.
